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Question Problem installing simtools.

Discussion in 'New users start here - FAQ' started by Serik, Mar 29, 2024.

  1. Serik

    Serik New Member Gold Contributor

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    Hello, can you help with installing simtools 3 and 2.6, etc., when I want to install it gives me a window that the update file could not be unzipped, and old versions are installed without problems. What is the reason? I apologize for my English.I wanted to purchase a license and update simtools, but in the end I had a lot of questions.

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    Serik, Mar 29, 2024
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    noorbeast, Mar 29, 2024
    #2
  3. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

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    I have to believe its your antivirus causing the issue.
    Maybe try running the installer as admin to see if it can download and extract the file.
    You could also try whitelisting SimTools in your Antivirus too.
    yobuddy, Mar 29, 2024
    #3
  4. Serik

    Serik New Member Gold Contributor

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    No progress, no result, the defender antivirus is disabled and the firewall was disabled. According to the video on how to install simtools3, they say that there should be a second config file, but I don’t have it. My operating system is windows8.
    Serik, Mar 29, 2024
    #4