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keep getting virus warning trying to DL gamedash? please help

Discussion in 'Official Companion Apps' started by Halloween2go, Feb 28, 2021.

  1. Halloween2go

    Halloween2go Active Member Gold Contributor

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    My Motion Simulator:
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    win 10
    bought and registered simtools pro
    Im trying to download gamedash so I can use ard MM seaflow fans in game
    Has anyone had this happen
    Im sure its a windows defender thing but not sure how to handle it from here
    Thanks upload_2021-2-28_14-8-4.png
    upload_2021-2-28_14-8-4.png
    Halloween2go, Feb 28, 2021
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    See the SimTools dev advice/explanation, as by its nature telemetry from a game is required: https://www.xsimulator.net/community/marketplace/motion-simulation-software-simtools.63/

    Antivirus - false positive warning:
    Game Manager has the ability to scan a game's memory space so we can get the telemetry from games that don't supply any.
    Therefore you may get a false positive with some anti-viruses.
    To fix this problem, just add it to the exceptions list for your antivirus.
    (windows defender example)
    https://support.microsoft.com/en-us...dd-an-exclusion-to-windows-defender-antivirus
    noorbeast, Feb 28, 2021
    #2
  3. Halloween2go

    Halloween2go Active Member Gold Contributor

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    Noorbeast! Thanks a lot.. I just needed a push in the right direction.. I just installed the rollercoaster plug in and wanted it to use the new Seaflow 250CFM fans as some of the guys have done on the Dash.. I'll give them a try.. it's windows defender that's giving the problem..
    • Like Like x 1
    Halloween2go, Mar 1, 2021
    #3
  4. Halloween2go

    Halloween2go Active Member Gold Contributor

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    My Motion Simulator:
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    still not able to download even when added it to allowed
    upload_2021-3-15_16-57-20.png
    upload_2021-3-15_16-59-16.png
    upload_2021-3-15_16-56-28.png

    so im not really sure how to fix this.
    I just want to run my Fan setup

    still need help Thanks
    Halloween2go, Mar 16, 2021
    #4
  5. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

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    Have you tried ticking the Public check box?

    Worst case temporarily disable Defender. Personally I don't have Defender flagging any issues on any of my computers, so I am not sure why yours is.
    noorbeast, Mar 16, 2021
    #5
  6. MarkusB

    MarkusB Well-Known Member Gold Contributor

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    Hi @Halloween2go,

    I also had these problems, and I needed quite some time until I had all exclusion rules sufficiently set.

    I hope the following steps help you:
    1. Enter 'virus' into the entry field in the lower left corner of the screen.
    00 virus.jpg
    2. You should now see 'Virus & threat protection' listed. Click on this one to open it.
    01 virus and threat protection.jpg
    3. Click on 'Manage settings'.
    02 manage settings.jpg
    4. Scroll down a bit and click on 'Add or remove exclusions'.
    03 add exclusions.jpg
    5. In the screenshot below you see the exclusions I had to add. It took me some time to determine them.
    Note that the folder 'D:\Installation\SimTools' is the foler into which I downloaded the GameDash zip file.
    You see that it was not enough to add this folder to the white list, but also the zip file, the exe file, and the destination folder into which Gane Dash is being installed.
    If this still does not work for you, you may need to add further folders.
    04 folders.jpg

    Good luck. And be assured that Game Dash is worth the effort. :)
    • Like Like x 2
    • Informative Informative x 2
    Last edited: Mar 16, 2021
    MarkusB, Mar 16, 2021
    #6
  7. Turbo Tim

    Turbo Tim Member

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    Thanks Markus. Was pulling my hair out with this one.
    • Like Like x 1
    Turbo Tim, Feb 26, 2022
    #7