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Bug Paid for DIY Version Keep getting invalid email Error - Unable to register

Discussion in 'SimTools DIY Version' started by caddyboy0103, Sep 2, 2019.

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  1. caddyboy0103

    caddyboy0103 New Member Gold Contributor

    Joined:
    Mar 24, 2019
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    11Coins
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    +3 / 0 / -0
    My Motion Simulator:
    3DOF
    Hello,

    I am rebuilding my computer and trying to reinstall simtools 2.4 for my DIY project and I keep getting an invalid email address error. When I go to simtools.us to login, it tells me I am not a registered user. Can ANYONE help? I have receipts from paypal and an email from simtools with a product license so this is really confusing.

    Am I going to have to pay an additional $50 for another license because I need to reinstall it?
    caddyboy0103, Sep 2, 2019
    #1
  2. yobuddy

    yobuddy Well-Known Member Staff Member Moderator SimAxe Beta Tester SimTools Developer Gold Contributor

    Joined:
    Feb 9, 2007
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    Computer Technician
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    Portland, Oregon - USA
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    49,199Coins
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    No, use this page to report the problem buddy.
    https://simtools.us/contact-us/

    Please leave us the email address you purchased the license with.
    And we will figure out whats going on.
    Take care,
    yobuddy
    yobuddy, Sep 2, 2019
    #2
  3. caddyboy0103

    caddyboy0103 New Member Gold Contributor

    Joined:
    Mar 24, 2019
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    11Coins
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    +3 / 0 / -0
    My Motion Simulator:
    3DOF
    I just did this, hopefully i provided all the information needed. If there's anything additional, please let me know.
    caddyboy0103, Sep 2, 2019
    #3