1. Do not share user accounts! Any account that is shared by another person will be blocked and closed. This means: we will close not only the account that is shared, but also the main account of the user who uses another person's account. We have the ability to detect account sharing, so please do not try to cheat the system. This action will take place on 04/18/2023. Read all forum rules.
    Dismiss Notice
  2. For downloading SimTools plugins you need a Download Package. Get it with virtual coins that you receive for forum activity or Buy Download Package - We have a zero Spam tolerance so read our forum rules first.

    Buy Now a Download Plan!
  3. Do not try to cheat our system and do not post an unnecessary amount of useless posts only to earn credits here. We have a zero spam tolerance policy and this will cause a ban of your user account. Otherwise we wish you a pleasant stay here! Read the forum rules
  4. We have a few rules which you need to read and accept before posting anything here! Following these rules will keep the forum clean and your stay pleasant. Do not follow these rules can lead to permanent exclusion from this website: Read the forum rules.
    Are you a company? Read our company rules
Shared accounts will be removed Plugin Downloads Zero spam policy Forum Rules

simtools signal loss in game

Discussion in 'Forum and Website' started by Kenshiro27, Dec 4, 2021.

Page 1 of 2
  1. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Hello,
    For a few days the connection between my pc and the simulator has been cut. Everything is working fine then the green light of the arduino goes out and no more connection. I have to close the simtools software and restart it and after a few minutes of games it stops again.
    whatever the game (assetto corsa, project cars)
    so the settings specific to each game is not the cause
    In addition, some games like GRID or DIRT no longer work
    I just did some tests with simtools in game off and just testing movement and in a few seconds I also lose the signal
    I really need an opinion because I don't know where to look
    Thank you in advance to all
    Kenshiro27, Dec 4, 2021
    #1
  2. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    The most likely culprits are a USB disconnect and/or tripping a PSU, with poor configuration being another possibility. Usually the trigger is large bumps or impacts during the game.

    Your really need to post details for context, those include pictures of all settings, in what circumstances it happens, using what game/car/track.
    noorbeast, Dec 4, 2021
    #2
  3. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    First of all, thank you for always taking the time to answer me, it's really nice.
    I am quite ready to take pictures of my settings but even in out of game mode just testing the axes, if I switch from ON to OFF simtools loses the signal.
    And I checked my usb connections on my PC and on the arduino and they are good
    That said I agree with you, in games it is during a shock or a bump that the game takes down
    I updated my simdashboard software, can this have an influence?
    Kenshiro27, Dec 5, 2021
    #3
  4. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    Changing from simdashboard should not make a difference, but settings can, such as over allocating axis, as can hardware like USB cables, overloaded USB controllers or PSUs tripping out.
    noorbeast, Dec 5, 2021
    #4
  5. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    So I hadn't thought about it, but I changed the steering wheel base. I went from Fanatec V2.5 to DD csl for a little over a month. And for the axis settings have not touched it for several months
    Kenshiro27, Dec 5, 2021
    #5
  6. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    noorbeast, Dec 5, 2021
    #6
  7. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    After reading the FAQ it is quite possible that my USB ports are overloaded with the new hardware. I will explore this track. Thank you very much for taking the time to take an interest in my problem. I will share my research with you.
    • Like Like x 1
    Kenshiro27, Dec 5, 2021
    #7
  8. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Hello,

    I changed my usb connection location so as not to ask too much. Unfortunately, that was not the problem. I tested simtools in OFF in order to vary the axes manually
    If we vary them from right to left, even quickly, everything is fine, but if we place them 100% on one side and press the small arrow to put them back to the center directly, the software picks up
    In addition, even by turning off the software and restarting it, there is no longer any dialogue. You have to restart the computer or disconnect / connect the USB cable
    There I am lost
    Kenshiro27, Dec 6, 2021
    #8
  9. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    noorbeast, Dec 6, 2021
    #9
  10. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Hello,
    To eliminate some ideas already, my version of simtools is the latest and the computer is in English
    I installed USBTREE, I am in USB3, but I don't know which software information is useful for my problem(see picture) thumbnail_20211208_134910.jpg thumbnail_20211208_135434.jpg

    I will try to explain the problem well
    I'm testing simtolls or games but just trying the axes with game engine
    I go to output testing and set the output testing to OFF
    I slide the sway or surge cursor from left to right quickly and the software picks up in a few seconds
    the arduino's green light goes out
    and when I pass the output testing to ON, a sound is heard
    the software changes color(see picture)and simtools no longer activates any axis, there is no more response
    I then stop GAME ENGINE and restart it and switch to OFF or TURN OUTPUT TESTING nothing happens, no sound and no movement
    Kenshiro27, Dec 8, 2021
    #10
  11. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    From your description of the sound, if it is a Windows notification sound, tends to suggest either an error, which should trigger an error message, or a USB disconnect, my guess would be the USB disconnect.
    Last edited: Dec 9, 2021
    noorbeast, Dec 8, 2021
    #11
  12. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Yes I agree with you, it looks a lot like this even if the sound is only the same when disconnecting equipment But why?
    Mainly without modification or change of material
    Kenshiro27, Dec 8, 2021
    #12
  13. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    It looks like you have everything loaded on USB 3, and USB 3 implementation can be a bit flaky, plus is not really needed for a lot of things. USB 2 is actually more solid and is suitable for anything that does not have high data transfer needs.

    So consider spreading stuff to some other USB controllers.

    You can also unplug everything, plug one thing in at a time, test it with SimTools Output Testing, and try and pin down which device, or combination of devices, triggers the disconnect.
    noorbeast, Dec 8, 2021
    #13
  14. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Hello,
    Thank you for that answer
    I will try this method as soon as possible
    Kenshiro27, Dec 9, 2021
    #14
  15. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    I am disappointed. I unplugged all the usb connections to leave only simtools connected to the arduino and the mouse. The problem recurs.
    I tried a usb 2.0 port connected in serial ata on the front of the PC and exactly the same problem, as soon as I move the axes I lose the connection. I am lost.
    Could it be the arduino that is breaking down?
    Kenshiro27, Dec 9, 2021
    #15
  16. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    It could be the Arduino, or wiring connections, or electrical interference affecting the wiring, I use clip on ferrite magnets to help minimize interference.
    noorbeast, Dec 9, 2021
    #16
  17. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    I just ordered the ferrite magnets, even if the problem does not come from there they can only be beneficial for the whole installation
    I'm going to check my connections too you never know
    and if all this does not change anything then I will try the replacement of the arduino
    thanks for your advices
    Kenshiro27, Dec 9, 2021
    #17
  18. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    Hello,
    sorry to ask you so much but I'm really deadlocked.
    I did a test in games but without powering the engine part (for me sabertooh)
    the arduino indicator light on green
    the information circulates without problem and we can see the variation of movement in the tuning center part
    it is when I turn on the sabertooh that the signal loss occurs
    that means in my opinion that the arduino and the connections are good
    I restart the usb port using the USBTREE software and I can launch simtool again before a new disconnection
    the sabertooh in operation can it make me lose a usb port?
    Kenshiro27, Dec 10, 2021
    #18
  19. noorbeast

    noorbeast VR Tassie Devil Staff Member Moderator Race Director

    Joined:
    Jul 13, 2014
    Messages:
    21,101
    Occupation:
    Innovative tech specialist for NGOs
    Location:
    St Helens, Tasmania, Australia
    Balance:
    148,288Coins
    Ratings:
    +10,895 / 54 / -2
    My Motion Simulator:
    3DOF, DC motor, JRK
    What code are you using, if it is SMC3 for Sabertooth does the hardware behave as expected in the SMC3 utility?
    noorbeast, Dec 10, 2021
    #19
  20. Kenshiro27

    Kenshiro27 Active Member

    Joined:
    Apr 16, 2021
    Messages:
    162
    Balance:
    26Coins
    Ratings:
    +66 / 1 / -0
    My Motion Simulator:
    2DOF, Arduino
    I don't know what SMC3 is
    I use DEScribe
    v3.7 by Dimension Engineering for my sabertooth
    In addition I did a lot of manipulation in windows on my USB port settings and my arduino micro to its led L which flashes red quickly and nothing works anymore
    Kenshiro27, Dec 12, 2021
    #20
Page 1 of 2